Frequently Asked Questions

Do you have a claim to file for a remanufactured transmission unit? Please be sure you are logged into your account, go to the 'My Orders' tab and select warranty. You can also click on the link below. Please keep in mind that before you file a claim, your unit must be registered in our system.

Do you have a labor invoice that you need to submit from a warranty request on a remanufactured transmission?

Send your invoice via email to ctslabor@transtar1.com and be sure to include the claim number. Don't have email...please send via fax to 440-232-8747.

Unless otherwise requested/specified, all payments are made in the form of a product credit.

Do you need to follow up on your claim? Please contact ctswarranty@transtar1.com. Please be sure to mention your claim ID in all correspondence.

You can search for parts by using the transmission diagram or what eSource referred to as "exploded view". These images are the same images you are accustomed to seeing in our printed catalogs. Please click on the short video to see how to use this familiar feature.

Using the transmission diagram option allows you to add items directly into your cart from the diagram view.

Do you qualify for tax exempt status? If you are trying to complete a brand new account with Transtar, please complete as per the registration form. Then choose one of the appropriate forms from the options. If you sell across multiple states, please choose the Multi-jurisdiction form. Please send all completed forms to customersetup@transtar1.com and include your account number.

The forms also apply for existing accounts, please submit the appropriate form with your account number in the subject line to customersetup@transtar1.com.

In some states, you will be required to submit your state issued tax exempt certificate.

For Florida, you are required to submit updated resale certificates on a yearly basis.

Maybe you have recently moved or maybe the street name is incorrect, if this is the case, please follow these steps.

Please submit your change request to customersetup@transtar1.com and include the following:

Transtar account number

Complete, new address information

Your name and contact information

Please also include your old location information for additional verification purposes.

If you are tax exempt and have moved locations across the street, across town, county or state lines, you will need to provide an updated tax exempt certificate. That can be attached to your request sent to customersetup@transtar1.com

Are you wanting to add payment methods to your account to pay your invoices? The Wallet feature is what you need.

If you have Admin status, its easy as 1,2,3

1. Click on the arrow next to your name in the upper right hand corner
2. Select Manage Account
3. Click on "view" on the Wallet option and follow the directions as indicated

Looking to expand business opportunities? We have integration capabilities with transend. Please click on the link to get started and learn more about what those capabilities are!

If you are currently using RO Writer as your parts ordering software, we've got you covered. Please click on the step by step guide to get you connected.

If you are currently using Mitchell1 as your parts ordering software, we've got you covered. Please click on the step by step guide to get you connected.

Transtar is very excited to provide you with the industry's leading solution for all of your programming needs.

Please click on the the RAP2 Information link to take you to an informative page about the service.

Please click on the Registration for RAP2 link to register yourself to get a kit sent to you.

Are you a company that is interested in having open charge terms to purchase parts from Transtar? Please print the pdf, complete necessary information, sign and submit to customersetup@transtar1.com.

To answer your question, No, you don't need to be a business. Individuals/Consumers can register for accounts as well, by simply choosing "Consumer" in the business type field during your registration. Please be sure to double check that your entered information is complete and accurate. Please do not abbreviate city names, like NYC for New York City.

Please note that you do not need to fill in the registration code field.

Your first and last name will be your account name.

Are you curious to know if an item is available near you? Log into your account and transend will provide you with some guidelines.

• If an item is marked "Same Day" that means the item is located in your default branch assigned to your account.
• If the item is marked "Next Day" it means that a branch within a one day shipping area has the item available.
• If the item indicates "2-4 Days" it means that one of our other locations across the country has the item you need.

Once you add an item to your cart, you can then see which location the item will be shipping from for that order. Please note that sometimes, the quantity you increase or decrease for an item once it is in your cart will change the shipping branch. Transend will always ship your order quantity from a single branch. A helpful hint is if you are placing an order for five pieces of an item, but your local branch only has three, you may want to change your quantity to 3 so the item ships from the local branch. You can then place another order for an additional two that will ship from one of our other branches.

If the item is marked "Call" that means that we are either out of stock or the item is a special order item only. For either case, you will not be able to place the order on transend. You will have to contact your sales representative or call our sales number - 855-872-6782. If you prefer to contact your local branch, you can click on the link to find the branch nearest you.

Do you have many parts that you want to load and you know the part number and quantity? We have you covered. Please note we have a feature designed just for you. Our Quick Add feature found at the top of your menu bar has a template feature that uses Excel to load your parts.

Do you have an item that you are trying to order, but it is marked "call" on the screen? This means that the item is either a special order item, or we no longer have the item in stock. In some cases, it may have been discontinued recently. For whatever reason, the item cannot be ordered on transend and must be called in to place an order if it is a special order item. If you normally work with your sales representative, please give them a call. If you do not have a sales representative that you normally work with, please contact the branch closest to you. Click on the Transtar locations link for more information. You can also contact our General Repair Customer Service line by dialing 833-363-1938.

Do you need to send parts to a different address from what is your default location? An order cannot be split to ship to your default location and to another location in the same order, but all you need to do is separate the items into different carts.

When you are ready to check out, but want to ship to a different location. Click 'Proceed to checkout' as usual;

Where it shows 'Use Default Shipping Address' Simply toggle the switch to off (making it gray). You will get a red bar indicating Note: Changing shipping address may affect item availability.

The item will still ship from your location indicated, but it may no longer qualify as same day or next day once you make the address change in the appropriate fields. Click on "Continue to shipping methods" to choose carriers. Please note that once you have chosen to drop ship, the warehouse will NOT change, Your carrier options at that point may only be UPS Ground service regardless of what may be listed. If you have any questions, you may check with your sales representative or the chat team.

Looking to save time and save a stamp? transend has the ability for you to make a payment on your account using ACH (Automated Clearing House). Its a relatively simple process that is managed through one of our secure partners.

First thing - you must be logged into your account to access the information.

Second thing - you must be considered an admin on the account to see the details.

If you fulfilled both requirements, go ahead and click on the Wallet link to take you to the set up.

Note - You must be set up as an admin to proceed with adding a new user name.

If you are the admin for your account, you can click on the link to take you to the settings.

On the Manage Users page, click on +Create User if you need to add a new user.

1. Fill in the required information
2. Click the +Create User at the bottom of the page to add the new user.

Need to remove a user:

1. Click on the user name
2. On the Edit User tab, toggle "Is this user active" to no (gray)
3. Hit Save

Need to make another current user an admin:

1. Click on the user name
2. Click on the "Edit Privileges" tab
3. Toggle the "Is Admin" to green
4. Click the Update Privileges button

Please note that the link will not work if you are not an admin for your account.

If you have multiple locations and you are trying to view all of your accounts under one user name you can see how to do so by viewing this quick video.

If you have multiple accounts, but don't see them listed, please send a request to transendsupport@transtar1.com and submit your default account number along with the account number(s) that you need to view. Once an account verification has been completed, you will see them in your list. Please be certain that you use the registered email to submit your request.

Do you need to return a part because you no longer need it? Or do you have a core that you want to return for a core credit refund?

To initiate a return, you must first Log In to your transend account. 

After that, click the drop down menu titled "Balance & Returns" and select "Returns".

You will need the part number and quantity to be returned, as well as any additional information you can provide for the reason of the return.

You must enter separate requests for items to be returned vs cores that need to be returned.

Once complete you will get a confirmation message and at the same time your sales representative and your default shipping branch manager receive the request. They will then enter in the authorization to return the items and provide you with further details. Once the items physically arrive back at the branch, a credit will be issued back onto your account. If you are a credit card customer that pays per transaction, the representative may need to contact you for your information.

If you forgot your user name, no problem at all. You can click on the Reset Password link, enter in the email associated with your account and you will get a forgot password email link sent to your registered email. Please note that you should always check your spam/junk folder for the email. The link does expire in 24 hours, so if you can't get to it fast enough, all you have to do is resend it the same way.

When you are looking for a complete transmission unit there are several ways to get to the final selection. The first recommendation is that you can click any of the links to look up parts by License Plate, VIN or YMME These are all found under the "Transmission Parts" box or tab, then choose "By Vehicle". Once the results are shown, choose the Complete Transmission option from the menu on the results page..

You can also click on the "Complete Transmissions" tab and enter in your data.

The important thing to know is that you MUST match your current transmission tag number to the options in the results section. Not all transmissions are compatible with all vehicles, even if you choose the right transmission by type.

Did you know that pick up trucks that tow on a regular basis, like a car hauler must use an upgraded transmission. Click on the guide to see more.

Don't forget about choosing your extended warranty once you add the complete transmission to the cart. You will need the VIN and the tag number to complete the purchase.

Please note that complete units CANNOT ship to residential addresses

Are you trying to integrate with your AMS / AllData system? This is a simple two part process.

First, you need to know your user ID and password from transend. If you don't have one, please register.

The second part is to enter your transend credentials into AllData.

There is a video link below that has further information for AllData/AMS. If you are just updating from the webkey to use the new user ID and password, you can skip ahead in the video to about the 1:00 minute mark.